Privacy Policy for Direct Flow Inc

1. Introduction

Welcome to Direct Flow Inc ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website directflowinc.com and use our services.

2. Information We Collect

We may collect personal information from you in various ways, including:

  • Personal Identification Information: Name, email address, phone number, mailing address, and other relevant details you provide.
  • Non-Personal Identification Information: Browser type, Internet Service Provider (ISP), referring/exit pages, and date/time stamps.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To provide and maintain our services
  • To improve customer service and respond to inquiries
  • To personalize user experience
  • To process transactions and send confirmation
  • To send periodic emails about your order or other products and services
  • To comply with legal obligations

4. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server hosting.

5. Sharing Your Information

We do not sell, trade, or rent your personal identification information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

6. Cookies and Tracking Technologies

Our website may use "cookies" and other tracking technologies to enhance user experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you do so, some parts of our website may not function properly.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at (972) 292-1800.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Direct Flow Inc
PO Box 729
Little Elm, TX 75068

Phone/Text: (972) 292-1800

Fax: (972) 292-1893

SMS terms and conditions:

1. SMS Terms & Conditions
The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, and not in the privacy policy. The document must include the following:
SMS Terms & Conditions
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Direct Flow, Inc. you may receive messages related to the following (provide specific examples):

  • Appointment reminders

  • Follow-up messages

  • Billing inquiries

  • Promotions or offers (if applicable)

    Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."
    3- Message Frequency:
    Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
    Example:
    "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
    4- Potential Fees for SMS Messaging:
    Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
    5- Opt-In Method:
    You may opt-in to receive SMS messages from Direct Flow, Inc. in the following ways:

  • Verbally, during a conversation

  • By submitting an online form

  • By filling out a paper form

    6- Opt-Out Method:
    You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
    7- Help:
    If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)
    Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

    8- Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.

  • Message frequency may vary

Thank you!

*Normal Office Hours*: 8am-3pm Monday - Thursday and 8am-2pm Friday
Emily Garza
Communications Manager
Direct Flow, Inc.
Phone: (972) 292-1800
Fax: (972) 292-1893
[email protected]

Thank You!